Terms & Rental Agreement

Bookings & deposits

A 50% deposit is due at the time of booking to reserve your cameras. The remaining balance is due 7 days before your rental period begins. If a booking is made within 7 days of the rental start date, full payment is due at booking.

If you chose to save a card at booking (see Damage & loss below), we'll automatically charge that card for your remaining balance on the due date. If you paid the refundable damage deposit instead, we'll email you a payment link closer to the due date.

Rental period

Rentals are booked in standard 14 or 21 day blocks.

Changes & cancellations

You can move your rental dates or upgrade to a larger kit yourself through your account, up to 14 days before your rental start date, subject to availability. Cancelling a booking or downgrading to a smaller kit requires our approval. Refunds are not issued automatically. If a cancellation is approved, any refund is at our discretion based on how close to the rental date the request is made.

Shipping & returns

We ship within Canada. Your cameras arrive fully charged and ready to use, along with a prepaid return label. Pack everything back into the original box and drop it off at the nearest shipping location by the end of your rental period.

Damage & loss

Minor wear and tear from normal use is expected. If a camera is lost, not returned, or returned damaged beyond normal wear, a replacement fee applies. We'll always reach out before charging a replacement fee to sort out what happened.

At booking, you can choose to securely save your card with our processor, Stripe, so we can charge a replacement fee (up to $195) without needing you to re-enter your card — but only after we've discussed the situation with you first, as above. We remove your saved card from our records within 45 days of your rental being returned, unless we're actively working through a damage situation with you. If you'd rather not save a card, a refundable $75 damage deposit is added at checkout instead, and refunded within 5 business days of us receiving your cameras back in good condition.

Photo galleries

Once we receive your cameras back, we process the photos and deliver a private online gallery within 72 hours. Galleries remain accessible to you and anyone you share the link with.

Photo storage & renewal

Your gallery is included free for 1 year from the date it's delivered. Once that year is up, we'll email you a reminder and pause access to the gallery until it's renewed. Renewing costs $19 and extends access for another year. If a gallery isn't renewed within 2 years of delivery, its photos are permanently deleted and can't be recovered.

Governing law

These terms are governed by the laws of the Province of Ontario, Canada.